Apex Garage Door Service - Policy

Lowest Price Guarantee Policy

1. Lowest Price Guarantee Overview

  • Apex Garage Door Service is committed to providing the best value with our Lowest Price Guarantee. We don’t just match competitor pricing; we promise to offer at least a 5% lower rate—and potentially more—than any qualifying competitor’s price, ensuring you receive top-quality service at the best possible rate.

2. Eligibility Criteria for Price Matching

  • To qualify for our Lowest Price Guarantee, the following conditions apply:
    • Brand-Name Competitors Only: The competing service must be offered by a recognized, brand-name company or a national/regional chain.
    • Identical Service Scope: The competitor’s service must match ours in scope, quality, and warranty terms.
    • Ability to Serve the Customer’s Address: The competitor must be able to provide service directly to the customer’s address.
    • Publicly Verifiable Pricing: The competitor’s price must be publicly available and verifiable by our team.
    • Request Timing: Price match requests must be submitted before the job starts. Requests made after the job has started are not eligible.

3. Services Covered Under the Lowest Price Guarantee

  • Our Lowest Price Guarantee applies to standard services, including:
    • Garage Door Installations
    • Garage Door Repairs
    • Garage Door Maintenance
    • Garage Door Accessories and Parts
  • Custom Jobs Excluded: Custom jobs and specialized services are excluded from the Lowest Price Guarantee.

4. Flexible Discount Above 5%

  • If all eligibility criteria are met, Apex Garage Door Service will not only match but will beat the competitor’s price by at least 5%—and potentially more, depending on the service and specifics.

5. Limitations and Exclusions

  • Our Lowest Price Guarantee does not apply to:
    • Independent providers, small businesses, or competitors lacking brand-name recognition.
    • Temporary discounts, limited-time promotions, or coupon-based offers from competitors.
    • Competitors who are unable to serve the customer’s specific address.
    • Price match requests made after the job has already started.
    • Prices listed for services that differ in scope, quality, or warranty from those of Apex Garage Door Service.
    • Cannot Be Combined with Other Discounts or Coupons: The Lowest Price Guarantee cannot be combined with any other promotions, discounts, or coupon offers.
    • Custom Jobs Excluded: Custom and highly specialized services are not eligible for the Lowest Price Guarantee.

6. How to Request a Price Match

  • To request a price match, please provide:
    • The competitor’s company name, contact information, and confirmation they can serve your address.
    • Documentation or a link showing the competitor’s price for the identical service.
    • Any additional information that supports your price match request.
  • Once verified, we will apply a price reduction of at least 5% below the competitor’s rate, with potential for additional discounts based on eligibility.

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