Apex Garage Door Service - Company Policy

1. About Us

 

Apex Garage Door Service is a fully mobile garage door company serving residential homeowners across Massachusetts and Rhode Island. We provide on-site installations, repairs, and maintenance with fast, reliable, and professional service.

 

 

 

2. Pricing Policy

 

We offer fair, transparent pricing based on the scope and quality of service. In some cases, we may review competitor pricing if a customer provides a verifiable written quote from a licensed competitor offering the same service.

Eligibility for a price review:

 

  • The competitor must be licensed and reputable.

  • The service must match ours in scope, warranty, and quality.

  • Pricing must be clearly verifiable (published or written).

  • The competitor must serve your location.

  • Requests must be submitted before service begins.

 

Note: Custom or specialty work is excluded from price comparisons.

 

 

 

3. Warranty Coverage

 

We stand behind our work with the following:

 

  • 30-day warranty on labor

  • 1-year warranty on parts (when parts are supplied by Apex Garage Door Service)

 

Warranty exclusions:

 

  • Damage caused by misuse, accidents, or modifications.

  • Equipment serviced by third parties.

  • Normal wear-and-tear of parts such as rollers, cables, or weather seals.

 

This warranty complies with Massachusetts and Rhode Island consumer protection laws and does not limit any rights you may have under state law.

 

 

 

4. Cancellation Policy

 

We do not charge cancellation or rescheduling fees. Please provide as much notice as possible if changes are needed.

 

 

 

5. Payment Terms

 

 

  • Payment is due upon job completion.

  • Accepted forms of payment: Credit Cards, Checks, and Zelle.

  • Failure to make timely payment may result in service delays or further action.

 

 

 

 

6. Service Scope

 

Apex Garage Door Service provides residential garage door services only.

We do not perform commercial, design-specific, or specialty installations.

 

 

 

7. Limitation of Liability

 

Apex Garage Door Service is not liable for:

 

  • Damages caused by unrelated third parties.

  • Manufacturer defects or product failures not resulting from our service.

  • Delays or issues caused by weather, supply chain interruptions, or other factors outside our control.

 

 

 

 

8. Policy Updates

 

This Company Policy may be updated at any time without prior notice. Continued use of our services implies acceptance of the most recent version.

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